We encourage you to inspect your order upon reception and contact our Customer Service Team using our contact form with a picture of the damaged or incorrect product. We will evaluate the issue and help you with the case if there is a damage or defect. 

The tracking code is usually updated within 2 to 3 business days after placing your order, and you can check it in the TRACK MY ORDER page after logging in. If your tracking code does not get uploaded within the allotted time, please contact our Customer Service Team using our contact form.

Please visit our Return & Exchanges page to start return. Please note that customers can be charged with restocking fee and returning items 15 days after receiving the product may not be accepted. 

7 - 15 DAYS GLOBALLY

First of all, we are terribly sorry for your inconvenience. We kindly ask you to check your mailbox, back porch, or reception desk for the package. Please contact our Customer Service Team using our contact form if you still have hard time locating your delivered package.

Yes, our PR list is not full at this time. We are currently able to add more spots to our list, We truly appreciate your interest in our brand. Please contact us.

To check the status of your order, please use one of the following methods

1. Log in to your account : You can log into your account and view your order details from the "My Account">"Order" menu.

2. Check your "Order Confirmation" email: Look for the order confirmation email we sent you. If you don't find it in your inbox, please check your spam folder.

If you have any further questions or need assistance, please contact our Customer Service Team. We will be happy to assist you.

To receive a 10% discount welcome coupon, please sign up for our newsletter through the pop-up window that appears when you access our global mall. After entering your email address and clicking "continue," you will be provided with a discount code. Kindly enter this code on the checkout page when making your first purchase.

If you have not yet received your discount code, please be assured that it will be sent to you via email shortly after signing up.

Please understand that orders can only be canceled or changed before they are shipped.
If you no longer want the product, you can initiate a return following our Return & Exchanges policy. please visit

You may change the shipping address if your package is not packed yet. Please note that we cannot modify the shipping address once the package is shipped, and customers are responsible for providing correct address when creating orders.

Please note that the prices listed on our official website are in US dollars.